At the counter
Walk through customer records, pawns, buys, payments, and sales. Talk through the questions staff face with a customer in front of them.
Onboarding & support
A new system.
People to help.
You have a counter to run and a team to get ready. PawnMate offers onboarding, training, and ongoing support to help you work through the change and the questions that come after it.
See how getting started worksA plan for your store
Make the change
understandable.
A single counter and a multi-store operation have different needs. Start with a review of your store, not a promised go-live date. Here is what to work through with our team.
Tell us how your store runs.
Start with your current software, the people working your counter, and the tasks you need to get right. Bring your questions about equipment, reporting, and day-to-day routines.
Start with: your store’s needs
Review the data before the move.
Review your source software and available exports with our team. What can move, and the work involved, depend on the records available and what the data review shows.
Confirm: migration scope and timing
Plan setup and staff training.
Discuss configuration, staff responsibilities, and the workflows your team needs to practice. Confirm training arrangements and any costs as part of your store’s plan.
Prepare: your setup and your people
Agree on the switch.
Review representative records and the daily tasks your team will use. Agree on transition steps and access to the records you still need before changing systems.
Review: records, routines, and readiness
Before setting a date: setup timing and migration scope depend on your source software, available exports, store needs, and data review. Confirm the scope, timing, costs, and training arrangements with our team.
Staff training
Train for the work.
Not just the screens.
A good place to start is a transaction your team knows. Bring the everyday scenarios, the manager questions, and the tasks a new hire needs to learn.
Ask about trainingBuild your training conversation around:
Around the store
Review inventory tasks and the information staff need to find. Bring examples of the items and routines that make your shop different.
For the people in charge
Discuss staff access, reporting needs, and the checks managers use. Confirm which settings and workflows fit your store.
Training format, scheduling, scope, and costs should be confirmed for your store.
After you get started
The questions do not
stop at setup.
A new employee. An unfamiliar task. Something that does not look right. Ongoing support gives your team a place to ask about working in PawnMate.
Weekend support available
Your store’s week may not end on Friday. Contact the team by phone or email for weekend help, and ask about current availability and support arrangements.
A few practical answers
Before the move.
After the switch.
Your setup is specific to your store. If your question needs more than a general answer, talk it through with us.
How long does onboarding take?
Setup timing depends on your source software, available exports, store needs, and data review. Talk through those details with our team so you can agree on a realistic plan. There is no single onboarding or migration timeline for every store.
Can you move records from our current software?
Migration scope depends on your source software and the data available in your exports. Our team needs to review that data before confirming which records can move, the work involved, timing, and costs. Do not assume every field or historical record can be transferred.
Can we arrange training for our staff?
Yes. PawnMate offers onboarding and training. Discuss your team’s experience, staff responsibilities, and the workflows you want to cover. Confirm the format, scheduling, scope, and any training costs with the team.
How do we get help once we are using PawnMate?
Call 1-866-241-8885 or email info@pawnmate.com. Include your store name, a callback number, the task you were working on, and what happened. If an error appeared, share its wording without including customer or payment information.
Is weekend support available?
Yes. Weekend support is available. Use the phone or email listed on this page to contact the team. Ask about current availability and arrangements for your store; weekend support does not mean 24/7 coverage.
Should I use the demo form for a support request?
No. The demo inquiry page is for exploring PawnMate, not a support ticket portal. If your store needs help with PawnMate, use the support phone or email on this page instead.
Still considering PawnMate?
Start with a look at your working day.
Book a demo to explore the software and discuss what getting started could look like for your team.
Book a demo
Demo inquiries, not support requests.