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Contacting Technical Support

At PawnMate, we are committed to providing excellent customer support. If you are experiencing any issues with our point of sale software, our technical support team is here to help.

There are several ways you can contact technical support:


You can call our technical support hotline at 866-241-8885. Our team is available to assist you Monday through Friday from 9:30 am to 6:30 pm EST.


You can send an email to our technical support team at Our team will respond to your inquiry as soon as possible.

When contacting technical support, please have the following information ready:

  • Your name and contact information
  • The product or service you are experiencing issues with
  • A description of the issue you are experiencing
  • Any error messages you are receiving

Our technical support team will do their best to resolve your issue as quickly as possible. If we are unable to resolve the issue immediately, we will work with you to find a solution and keep you informed of any updates.

Thank you for choosing our company. We value your business and are here to help you with any technical issues you may be experiencing.

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Fill out the form below, and we’ll send you a proposal to your email address. 

Recommended Hardware List

Keep in mind most printing hardware should work out of the box, so we are not limited to this list only.  Note: The fingerprint scanner and signature pad must be the brands you see in the list. 

First, we recommend Windows 10 operating system or higher with Google’s Chrome browser installed.  

Ticket Printer
Any standard brand name ink or LaserJet Printers such as HP, Canon, Epson, and Brother will work… Color is recommended, but B&W is fine.

Sales Receipt Printer
Any standard brand name model such as Epson, Brother, Citizen, or Star printer.

Label Printer
Any standard brand name Dymo, Zebra, Epson, Brother, or Citizen printer.

Jewelry Tag Printer
Any standard barbel/rat tail printer from Zebra.

2D Barcode Scanner
Honeywell Voyager 2D 1400g or any brand name 2D barcode scanner.

Fingerprint Scanner
SecuGen Hamster Pro 20

Signature Pad
Topaz Systems SigLite T-S461-HSB-R or any model of Topaz.