Frequently Asked Questions

The self-starter. The new entrepreneur that wants to implement the latest in technology.  The single store operator who is tired of old software and wants something that will help you grow and be competitive. 

This is highly unlikely. Wait until you go LIVE and feel relieved knowing you made the right decision choosing PawnMate.  However, if you are a person that finds our tech hard to use and don’t like feature-rich pawnshop software, then you can cancel and we won’t hold it against you. 

We don’t just have a guarantee… we have the ONLY guarantee in the industry.  That’s right. No other company will guarantee their platform. 

We guarantee a 60-day Full Money Back – 100% refund, which means you can test drive us for a full 60 days risk free, and if you don’t like us, then you can simply email us and we’ll refund your money right away.

We guarantee your success! Once you’re a client of PawnMate, you’ll have around-the-clock support from our team of experts who are there to help answer questions and give you the best advice on how to implement PawnMate in your pawnshop business.

Honestly, we’ve been told to increase our prices but why do that.  We want everyone to experience the power of PawnMate. You have the option of choosing between three different packages Lite, Suite and Ultimate. Which one for you depends on the features you’re looking for.  Looking for a proposal? Get one sent to you. 

Yes, we can migrate your data.  There hasn’t been any software yet that we haven’t been able to migrate.  Now, of course there are always exceptions to the rule.  You can expect to receive almost all your historical data, active pawns, active buys, layaways and layaway payments, sellable inventory, gun log and more.  To find out exactly what you’ll get with the software you’re using now, please schedule a quick one on one appointment

Tall, dark and handsome.  Oh, you mean what can you expect from our support?  Sorry.  Our goal is to make sure we answer your support request within the first 15 minutes.  You can create a support ticket directly within PawnMate which then notifies everyone that you need help. Now, if it’s a critical issue then please don’t wait, just give us a call.  We even answer support tickets on the weekend so there’s nothing to worry about. 

Only if you want to spend your hard earned money on new equipment.  We don’t force you to buy any equipment, from us or anyone else for that matter.  You see, PawnMate is unique and what is called agnostic.  This is a fancy term to mean we play well with everyone.  You should be able to use your current printing equipment.  Typically we will only need to adjust ticket and label sizes.  However, we do offer a recommended equipment list which you can access.